Frequently Asked Questions

General FAQ

Medical Arts Building – Kamalani Tower 
1010 S. King Street, Suite 401
Honolulu, HI 96814

We are located across from the Blaisdell Concert Hall, and you may enter the parking lot via Young Street.

Office hours are from Monday through Friday, from 8am to 4:30pm.

Please call our office at (808) 521-8170. We’d like to obtain information from you to assist us with scheduling your appointment with our doctors.

Depending on the type of insurance that you have, we may require a referral prior to scheduling your appointment. Please click here for the list of insurance carriers that we currently accept.

For Functional Medicine consultations, we do require that a health questionnaire be completed prior to scheduling your appointment.  You may initiate the process on the HIPAA-secure website, Living Matrix here.


Please review the list of insurance carriers that we participate with to ensure that we accept your insurance.  If you have any questions, please call our office and we will be happy to assist you.

Once you have completed all THREE sections, please call our office to schedule your appointment.  

This would mainly be dependent on the type of insurance that you have. Most HMO plans do require a referral from your primary care physician.

We participate with most insurance plans. They include:

  • HMSA Akamai Advantage
  • HMSA 65C Plus
  • Medicare
  • United Healthcare
  • University Health Alliance
  • Aetna
  • Champus/Tricare
  • HMA
  • HMAA
  • MDX Hawaii
  • Workers Compensation
Yes, however, we require that payment be made in full at the time of service. Charges will vary based upon the services rendered, and will average about $200.00.

Yes. We do require that the visits be pre-approved by your adjuster, and that we are provided with all of the necessary information to file your claim (Date of Injury, Insurance Carrier, Claim Number, Adjuster’s Name and Contact Information).

Please bring your insurance cards and driver’s license or other picture identification. If you are not the subscriber on your insurance plan we will need the subscriber’s date of birth. If you have had any x-rays or MRI/CT studies done previously, please bring them to your appointment. If your injury is the result of a Workers’ Compensation injury, you will need to have your Date of Injury, Insurance Carrier, Claim Number, Adjuster’s Name and Contact Information.
Please wear loose-fitting, comfortable clothing that will allow your physician to do a thorough physical examination. For KNEE problems, please wear shorts For SHOULDER problems, please wear a tank top or sleeveless shirt For OMT patients, please wear shorts or comfortable fitting pants.

If it is necessary to cancel your appointment, we ask that you kindly give us 24 hours notice so that we may accommodate other patients.

A $30.00 Cancellation/No Show fee may be billed for any missed appointments if proper notification is not received.

Repeated “No Shows” may result in the suspension or termination of services. 

Please call our office during normal business hours. Prescriptions will be called in within 48 hours of request. Refills will not be handled after hours.

Dr. Ignacio and Dr. Gesik can be reached through the Physicians Exchange at (808) 524-2575