Frequently Asked Questions
Where are you located?
Medical Arts Building – Kamalani Tower
1010 S. King Street, Suite 401
Honolulu, HI 96814
We are located across from the Blaisdell Concert Hall, and you may enter the parking lot via Young Street.
What are your office hours?
Office hours are from Monday through Friday, from 8am to 4:30pm.
How do I schedule an appointment with you?
Please call our office at (808) 521-8170. We’d like to obtain information from you to assist us with scheduling your appointment with our doctors.
Depending on the type of insurance that you have, we may require a referral prior to scheduling your appointment. Please click here for the list of insurance carriers that we currently accept.
For Functional Medicine consultations, we do require that a health questionnaire be completed prior to scheduling your appointment. You may initiate the process on the HIPAA-secure website, Living Matrix here. http://imuahealth.livingmatrix.com/self_register_patients/new
Please review the list of insurance carriers that we participate with to ensure that we accept your insurance. If you have any questions, please call our office and we will be happy to assist you.
Once you have completed all THREE sections, please call our office to schedule your appointment.
Do I need a referral to be seen?
This would mainly be dependent on the type of insurance that you have. Most HMO plans do require a referral from your primary care physician.
What Insurance Carriers do you accept?
We participate with most insurance plans. They include:
- HMSA PPO
- HMSA HMO/HPH
- HMSA Akamai Advantage
- HMSA 65C Plus
- United Healthcare
- University Health Alliance
- MDX Hawaii
- Workers Compensation
Do you accept patients with no insurance?
Do you accept Workers Comp cases?
Yes. We do require that the visits be pre-approved by your adjuster, and that we are provided with all of the necessary information to file your claim (Date of Injury, Insurance Carrier, Claim Number, Adjuster’s Name and Contact Information).
What information do I need to bring to my appointment?
How should I dress?
What is your cancellation policy?
If it is necessary to cancel your appointment, we ask that you kindly give us 24 hours notice so that we may accommodate other patients.
A $30.00 Cancellation/No Show fee may be billed for any missed appointments if proper notification is not received.
Repeated “No Shows” may result in the suspension or termination of services.
How can I request medication refills?
How do I get a hold of my doctor after office hours?
Dr. Ignacio and Dr. Gesik can be reached through the Physicians Exchange at (808) 524-2575